FAQs
Here you’ll find answers to the most common questions about shopping on our site, shipping, returns, and more. If you have a question that’s not answered here, please don’t hesitate to contact us.
Orders and Payments
How can I place an order on Freewill Athleisure?
You can easily place your order through our website by adding your favorite pieces to the cart and proceeding to checkout.
What payment methods do you accept?
We accept major debit/credit cards, PayPal, Apple Pay, and other secure online payment options available in your region.
Is it safe to make payments on your website?
Yes. All transactions are processed through encrypted and secure gateways to ensure your personal and financial details remain protected.
Shipping and Delivery
Do you offer international shipping?
Yes, Freewill Athleisure ships worldwide. Delivery times and charges may vary depending on your location.
How long does delivery take within the UAE?
Standard delivery within the UAE typically takes 2–3 working days.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email or SMS.
What should I do if my package is delayed or lost?
Please contact our customer care team, and we’ll assist you in resolving the issue promptly.
Returns and Refunds
What is your return policy?
We accept returns within 7 days of delivery, provided the items are unused, unworn, and in their original packaging.
How do I initiate a return?
Simply contact our support team with your order details, and we’ll guide you through the return process.
When will I receive my refund?
Refunds are processed within 7–10 working days after we receive and inspect your returned items.
Product Information
How should I care for my athleisure wear?
We recommend gentle machine washing with cold water and air-drying to preserve fabric quality and longevity.
Are Freewill Athleisure products true to size?
Yes, but for the best fit, please refer to our size guide before placing your order.
Account Information
How do I reset my password if I forget it?
Click on "Forgot Password" at login, and you’ll receive an email with reset instructions.
Can I update my personal details after creating an account?
Yes, you can edit your details anytime by logging into your account.